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/ Personal Banking Clients at HSBC Bank Canada / Enrol in RBC Online and Mobile Banking
Enrolment for Former HSBC Bank Canada Personal Clients
Your products and services have migrated to Royal Bank of Canada (RBC) or its subsidiaries. Follow the instructions below to enrol in RBC Online Banking so that you can access your products and services.
Small business, commercial or corporate client? Refer to your onboarding email for instructions on how to onboard to RBC digital business banking.
Former HSBC InvestDirect client with a non-personal account that migrated to RBC Direct Investing? Please follow instructions on this enrolment page.
- Enrol Now
- Benefits of Digital Banking at RBC
- FAQs
Attention: Please note that HSBC Bank Canada and RBC will never proactively call you regarding enrolment for RBC Online and Mobile Banking, and never automatically enrol you for RBC Online and Mobile Banking.
Enrol Now to Access Your Products and Services at RBC
To get started, please answer a couple questions…
Aside from your migrated products and services, do you already hold any personal products at RBC?
Please select “Yes” if you currently hold any of the following personal RBC products in addition to your recently migrated accounts:
- Chequing account
- Savings account
- Credit card (including RBC business credit cards)
- Mortgage or home equity loan
- Loan or line of credit
- Car or vehicle loan
- RBC Royal Bank investment account
- RBC Royal Bank investment product
- RBC InvestEase account
- RBC Direct Investing account
Yes, I do No, I don't
Benefits of Digital Banking at RBC
- RBC Online Banking
- RBC Mobile App
RBC Online Banking1
- Check balances, view transactions and access statements
- Quickly and easily move money between your RBC accounts
- Pay one or more bills at once and set up payments for ongoing bills
- Make payments to your RBC credit card and loans
- Send money to others through Interac‡ e-Transfer transactions3 and International Money Transfer4
- Order foreign currency to be picked up at your local RBC branch
- Link your RBC U.S., Business or Investment accounts and access them all with a single sign-in
- View and access your RBC investment accounts (including your RBC Direct Investing account(s))
RBC Mobile1 app
- Quickly and easily move money between your RBC accounts
- Snap a photo to add payees and pay your bills
- Instantly lock a lost or stolen RBC debit or credit card right in the app
- Use Split with Friends to share the costs of group gifts, bills and more2
- Receive alerts, reminders and insights based on your banking with NOMI
- Save money with personalized offers through Avion Rewards
- View and access your RBC investment accounts (including your RBC Direct Investing account(s))
Frequently Asked Questions
Yes, RBC has a chat platform. This capability will be available to you through RBC Online Banking and the RBC Mobile app after your HSBC Bank Canada accounts have migrated to RBC.
Please call 1-800-769-2503 or visit your closest RBC branch (opens in new window).
Efforts will be made by RBC Direct Investing to migrate all information in respect of any HSBC Bank Canada trading authority and beneficiaries connected to your account(s). If you have been appointed as a Trading Authority on an HSBC InvestDirect account, you will be able to access the account(s) at RBC Direct Investing with a separate client card or number you will receive in advance of the migration date. If required, you may be contacted by RBC Direct Investing to update any information necessary.
In some cases, you may receive more than one RBC Client Card and an additional PIN, depending on the geographic location of your accounts.
If you received more than one RBC Client Card with different card numbers:
You will need to use each of the RBC Client Card numbers to create a different log-in to enrol in RBC Online Banking to view and transact with your accounts online. Each RBC Client Card enrolment will enable you to view the accounts related to the particular RBC Client Card.
If you received more than one RBC Client Card with the same card number:
Use the card with the higher issue number (located on either the front or back of the card) to create a log-in to enrol in RBC Online Banking.
To enrol in RBC Online and Mobile Banking, you will need:
- Your mobile phone
- Your RBC Client Card, account number* or credit card
- Your Government ID
Depending on your migrated product(s), your client card will either be an actual debit card or a paper card printed with your client number. If you received more than one RBC Client Card, you will need to enrol both cards.
*If your only migrated product is a foreign currency account, you will need to use your RBC Client Card to enrol.
Help - Account Number
Here's how to find your account number, based on the type of account you have:
Automotive Finance - you can find your account number on your welcome letter. Your account number can also be found on your Annual Statement, in the ‘Details of Your Loan’ box in the centre of the page. It is listed as your Loan Number.
Note: If there are zeros at the beginning of your automotive finance account number, please be sure to include them.
Royal Bank Mortgage - you can find your account number on your Royal Bank Mortgage Statement, in the top right corner. It is listed as your Mortgage Number.
Note: If there are zeros at the beginning of your mortgage account number, please be sure to include them.
Royal Credit Line - you can find your account number at the top right corner of your Royal Credit Line account statement.
Note: If there are zeros at the beginning of your Royal Credit Line account number, please be sure to include them.
RBC Homeline Plan - you can find your account number in Schedule A of your Personal Home Line Agreement.
Note: If there are zeros at the beginning of your Homeline account number, please be sure to include them.
RBC Registered Plans - you can find your account number at the top of your Statement, Application and Contribution Acknowledgement.
RBC Loan - you can find your account number on the last page of your loan agreement.
RBC Online Banking and RBC Mobile Banking are available in English and French.
RBC's multi-factor authentication is safe and secure. We use a different, often layered approach, to protect your accounts.
Efforts will be made by RBC Direct Investing to migrate all information in respect of any HSBC Bank Canada power of attorney that has been set up. If you have been granted Power of Attorney over an HSBC InvestDirect account, you will be able to access the account(s) at RBC Direct Investing with the client card or number you will receive in advance of the migration date. You or your acting attorney may be contacted by RBC Direct Investing to update any information necessary.
The RBC Mobile App is supported in the following countries
Android
- Canada
- US
- India
- China (Mainland, not Hong Kong)
- Philippines
- Hong Kong
- Australia
- UAE
iOS
- Canada
- US
- India
- China (Mainland, not Hong Kong)
- Philippines
- UK
- Hong Kong
- Australia
- UAE
If you hold a foreign currency account, please use the number on the RBC Client Card you received for that account to enrol in RBC Online and Mobile Banking. You will not be able to enrol using the account number of your foreign currency account.
Your Privacy and Safety
Please note that HSBC Bank Canada and RBC will:
NEVER proactively call you regarding enrolment for RBC Online and Mobile Banking
NEVER automatically enrol you for RBC Online and Mobile Banking
If you have been enrolled and did not complete this yourself, or if you have questions, please call 1-800-769-25031-800-769-2503
More Information
- Investor information about the acquisition
- Press Release
- RBC Investor Relations
General Inquiries
- About RBC
- www.rbc.com/contactus
- invesrel@rbc.com
Legal DisclaimerTM
HSBC Overseas Holdings (UK) has transferred the ownership of its Canadian banking business to Royal Bank of Canada with effect from March 28, 2024. The HSBC trade mark(s) and all similar trademarks and derivations thereof are used temporarily under licence by HSBC Overseas Holdings (UK) Limited to Royal Bank of Canada and related group entities.
RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc.
Legal Disclaimer‡
All other trademarks are the property of their respective owner(s).
Legal Disclaimer1)
RBC Online Banking is provided by Royal Bank of Canada. RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
Legal Disclaimer2)
You can send up to 25 requests at a time up to $10,000 each to anyone banking in Canada with Request Money in the RBC Mobile app. Limits for fulfilling Request Money transactions vary by financial institution and recipient. Contact your recipient to ensure your request can be fulfilled. Any unfulfilled money request will expire after 30 calendar days.
Legal Disclaimer3)
There is a limit of 999 free Interac e-Transfer Transactions per Month per Account; for every Interac e-Transfer Transaction over the limit, you will be charged $1.
Legal Disclaimer4)
Cannot remit funds from any U.S. dollar account or the RBC High Interest eSavings account.
To get started, please answer a couple questions…
To enrol in RBC Online and Mobile Banking, you will need:
- Your mobile phone
- Your RBC Client Card, account number* or credit card
- Your Government ID
If you received more than one RBC Client Card, you will need to enrol both cards.
*If your only migrated product is a foreign currency account, you will need to use your RBC Client Card to enrol.
Help - Account Number
Here's how to find your account number, based on the type of account you have:
Automotive Finance - you can find your account number on your welcome letter. Your account number can also be found on your Annual Statement, in the ‘Details of Your Loan’ box in the centre of the page. It is listed as your Loan Number.
Note: If there are zeros at the beginning of your automotive finance account number, please be sure to include them.
Royal Bank Mortgage - you can find your account number on your Royal Bank Mortgage Statement, in the top right corner. It is listed as your Mortgage Number.
Note: If there are zeros at the beginning of your mortgage account number, please be sure to include them.
Royal Credit Line - you can find your account number at the top right corner of your Royal Credit Line account statement.
Note: If there are zeros at the beginning of your Royal Credit Line account number, please be sure to include them.
RBC Homeline Plan - you can find your account number in Schedule A of your Personal Home Line Agreement.
Note: If there are zeros at the beginning of your Homeline account number, please be sure to include them.
RBC Registered Plans - you can find your account number at the top of your Statement, Application and Contribution Acknowledgement.
RBC Loan - you can find your account number on the last page of your loan agreement.
You need your RBC Client Card number, account number* or credit card to enrol in RBC Online Banking.
If you have not received any of these, please call 1-800-769-2503 or visit your closest RBC branch (opens in new window).
*If your only migrated product is a foreign currency account, you will need to use your RBC Client Card to enrol.
Help - Account Number
Here's how to find your account number, based on the type of account you have:
Automotive Finance - you can find your account number on your welcome letter. Your account number can also be found on your Annual Statement, in the ‘Details of Your Loan’ box in the centre of the page. It is listed as your Loan Number.
Note: If there are zeros at the beginning of your automotive finance account number, please be sure to include them.
Royal Bank Mortgage - you can find your account number on your Royal Bank Mortgage Statement, in the top right corner. It is listed as your Mortgage Number.
Note: If there are zeros at the beginning of your mortgage account number, please be sure to include them.
Royal Credit Line - you can find your account number at the top right corner of your Royal Credit Line account statement.
Note: If there are zeros at the beginning of your Royal Credit Line account number, please be sure to include them.
RBC Homeline Plan - you can find your account number in Schedule A of your Personal Home Line Agreement.
Note: If there are zeros at the beginning of your Homeline account number, please be sure to include them.
RBC Registered Plans - you can find your account number at the top of your Statement, Application and Contribution Acknowledgement.
RBC Loan - you can find your account number on the last page of your loan agreement.
Good news! You may not* need to enrol in RBC Online and Mobile Banking.
Now that your products and services have migrated to RBC, you will be able to view them in RBC Online Banking and the RBC Mobile app.
*If you received more than one RBC Client Card with DIFFERENT card numbers:
You will need to use each of the RBC Client Card numbers to create a different log-in to enrol in RBC Online Banking to view and transact with your accounts online. Each RBC Client Card enrolment will enable you to view the accounts related to that particular RBC Client Card.
Since you already have products at RBC, but are not enrolled in RBC Online or Mobile Banking, you will need to complete our standard enrolment.
After enrolling, you will be able to view your migrated products and services in RBC Online Banking and the RBC Mobile app.
