(USA Senior Director, Workforce Strategy and Planning (2024)

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Position Summary...

What you'll do...

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make and drives us to create the future of retail. We can’t do that without the best talent – talent that is innovative, curious, and driven to create exceptional experiences for our customers.

About the Team

The Workforce Planning team for Care Enablement is responsible for generating accurate labor allocations and schedules for more than 20,000 agents and partners. We manage the planning and allocation of resources necessary to handle customer and associate interactions from 4,600 stores nationwide and more than 265 million online orders annually. Accurate forecasting and labor allocation are crucial to ensuring that we meet customer expectations and maintain high service standards across both our physical and digital platforms.

This individual will report to our Vice President, Care Business Enablement. This position is an onsite role based in Bentonville, Arkansas; a full relocation package is available, but we are not considering remote candidates at this time.

What you will do…

• Workforce Forecasting: Lead the development of accurate workforce forecasts based on historical data, seasonal trends, and projected business needs, ensuring optimal staffing levels across customer and associate service operations.
• Resource Allocation: Manage and oversee labor allocation for more than 20,000 agents, ensuring that resources are effectively distributed to meet demand across physical stores and digital platforms.
• Performance Monitoring: Continuously monitor and analyze performance metrics to assess the effectiveness of workforce planning strategies, making data-driven adjustments as necessary to maintain service standards.
• Stakeholder Management & Alignment: Engage with key stakeholders, including operational partners, to drive alignment on workforce planning strategies, ensuring that resource allocation supports business objectives and enhances overall operational efficiency.
• Financial Leverage: Collaborate with finance teams to align workforce planning with financial commitments, driving cost efficiency and maximizing leverage through effective labor management.
• Operational Execution: Provide detailed plans and actionable insights to operations teams, ensuring they have the necessary information to execute workforce strategies effectively and maintain optimal service levels.
• Continuous Improvement: Identify and implement process improvements to enhance the accuracy and efficiency of workforce planning, leveraging technology and data analytics to optimize labor costs while maintaining high service levels.
• Team Leadership: Lead and develop a high-performing team of workforce planners, fostering a collaborative environment and providing guidance and support to achieve departmental goals and drive overall success.

What you bring…

• Advanced Analytical Skills: Proficiency in advanced data analysis techniques and tools (e.g., Excel, SQL, data visualization software) to interpret complex datasets and drive strategic decisions.
• Experience with Workforce Management Software: Familiarity with industry-standard workforce management and forecasting tools, such as NICE, Verint, or similar platforms.
• Project Management Experience: Proven ability to manage and execute projects related to workforce planning, including experience with project management methodologies and tools.
• Strong Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex information clearly and persuasively to various stakeholders.
• Adaptability: Experience working in fast-paced, dynamic environments with the ability to quickly adapt to changing business needs and priorities.
• Customer Service Insight: Understanding of customer service operations and metrics, providing valuable context for workforce planning decisions.
• Cross-Functional Collaboration: Proven track record of working effectively across departments and functions, particularly in coordinating with operational and financial teams.
• Strategic Thinking: Ability to think strategically about workforce planning and its impact on broader business goals, including a focus on long-term planning and scalability.
• Change Management: Experience with change management principles and practices to effectively implement new processes or adjustments to existing strategies.
• Knowledge of Retail Operations: Familiarity with retail operations and the specific challenges related to staffing and resource management in a retail context.
• Team Building: Demonstrated success in building and leading teams, including experience in mentoring, and developing team members to achieve high performance.

You’ll sweep us off our feet if you…

• Have an advanced degree (Masters, MBA) with a focus in accounting and/or finance
• Posess strong business partnership skills

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursem*nt, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in Human Resources, Business, or related field and 6 years’ experience in human resources, business, or related area.
Option 2: 8 years’ experience in human resources, business, or related area.
2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Change management processes, Master's degree or higher in Business, Finance, Strategy, or related field, Project Management Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.